Top Lion's Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used when browsing our website and interacting with us through other communication channels, including mobile messaging (SMS and similar direct communications). Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and direct communication practices.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, fill out a form, provide your phone number for communication, or enter information on our site. Provide us with feedback on our products or services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion,

  • survey or other site feature.

  • To quickly process your transactions.

  • To send periodic emails regarding your order or other products and services.

  • To send you direct messages, including SMS, related to [clearly state the purpose, e.g., order updates, promotional offers, important notifications] if you have provided your phone number and agreed to receive such messages.

  • To follow up with them after correspondence (live chat, email or phone inquiries).f

How do we protect your information?

Protecting your data, especially sensitive messaging content, is our top priority. We implement a multi-layered approach to safeguard your information:

Encryption:

  • Data in Transit : All data transmitted between your device, our systems, and our messaging partners is encrypted using industry-standard protocols (e.g., TLS/SSL) to prevent unauthorized interception.

  • Data at Rest : Where applicable, sensitive data stored on our servers is encrypted to protect it from unauthorized access.

Access Controls:

  • Access to your personal information and messaging data is strictly limited to authorized personnel who require it to perform their job functions (e.g., troubleshooting, compliance).

  • We utilize role-based access controls, multi-factor authentication (MFA), and strong password policies to ensure only authorized individuals can access our systems..

Secure Infrastructure:

  • Our systems and infrastructure are hosted in secure data centers with physical and environmental controls.

  • We employ firewalls, intrusion detection systems, and other network security measures to protect against external threats.

Data Minimization:

  • We only collect and retain the minimum amount of personal information necessary to deliver our A2P messaging services and meet our legal and operational obligations.

Regular Security Audits & Updates:

  • Our systems undergo regular security reviews, vulnerability assessments, and penetration testing to identify and address potential weaknesses.

  • We continuously update our software, systems, and security protocols to adapt to evolving threats and best practices.

Employee Training & Confidentiality:

  • Our employees receive regular training on data privacy, security best practices, and our internal policies.

  • All employees are bound by strict confidentiality agreements.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

  • Keep track of advertisements.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, including phone numbers, unless explicitly stated for the purpose of facilitating direct messaging services (e.g., using a messaging platform), and only with your agreement where required by applicable laws.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We collect your email address and phone number in order to:

  • Send information, respond to inquiries, and/or other requests or questions.

  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

  • Send you direct messages, including SMS, related to [reiterate the purpose, e.g., updates, promotions] if you have provided your phone number and opted-in to receive them.

When communicating with you over email and direct messages, we agree to the following:

  • Not use false or misleading subjects or sender identification.

  • Identify the message as an advertisement in some reasonable way (where applicable).

  • Include the physical address of our business or site headquarters.

  • Monitor third-party email and

  • direct messaging

  • services for compliance, if one is used.

  • Honor opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe from emails by using the link at the bottom of each email.

  • Provide clear opt-out instructions for direct messages (e.g., "Reply STOP to unsubscribe").

  • Clearly state the expected frequency or potential volume of direct messages upon opt-in (e.g., "You may receive up to X messages per week").

If at any time you would like to unsubscribe from receiving future emails or direct messages, you can:

  • Email us at [email protected]

  • Follow the instructions at the bottom of each email.

  • For SMS messages, reply STOP.

and we will promptly remove you from ALL corresponding communication channels according to your preferences.

Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below or visiting our "Contact Us" page.

www.toplionmarketing.com/contact-us

Top Lion Marketing

301-845 Mcbride Blvd.

New Westminster,

BC Canada

Last Edited on 10-5-2025